It's a good idea to book your helicopter ride in advance, especially during peak seasons, to secure your preferred date and time.

Yes, most of our flights are private tours. It will tell you clearly in the what's included section.

We reserve the right to cancel or postpone any flight due to weather, safety or operational necessity. Safety is our primary concern and no compromise will be made to safety standards. In the event of a cancellation from our side a full refund will be given.

The following charges apply to cancellations by clients:
More than 48 hours notice: Nil charge
Within 48 hours and 24 hours notice: 50% charge of full fare
Less than 24 hours notice or “No Show”: 100% charge of full fare

Tours cancelled with less than 24 hours notice affect other booked flights and don’t allow enough time to resell the cancelled flight. If you need to change your reservation please provide us 48 hours notice prior to your tour time and we will be happy to accommodate you.

There are technically no restrictions for children and infants of all ages. However we do recommend some minimum ages for our tours. From experience we know kids under 3 don't get as much out of a tour as older kids.

Infants up to the age of 2 years will have to sit on the lap of an adult with a separate restraining belt, or in a approved child seat. Only 1 infant is allowed per flight. Children over 2 must occupy their own seat. Let us know at the time of your booking when you're planning to travel with an infant.

Yes, the maximum weight for any passenger is 136kg/300lbs including any luggage due to aircraft limitations. And generally the limit for a group is 270kg combined (250kg for our longer 12 Apostles tour).

Please arrive 10 minutes before your scheduled tour departure time.

Low cloud, high winds and thunderstorm will generally prevent your flight from departing. Safety is our primary concern and no compromise will be made to safety standards. Obviously we will try our best to reschedule your flight or provide a full refund. Eco Flight will not be liable for any additional expense or inconvenience arising from any delay or cancellation of our service.

Wear whatever is comfortable for you. Just be mindful of the weather at your destination. If you are going to take pictures, darker colors are better because it reduces the chance of reflections in your photos.

If you are prone to motion sickness then I would suggest taking something before you fly. Our helicopters do provide a smooth ride and most people do great!